Reviews

Average Rating 4.7 | 97 Reviews

"I had a great experience from the initial tour of the property. The application process was simple, and move in was organized! The property is beautiful with great amenities!"
"Beautiful apartment complex and wonderful management. The amenities are above and beyond what I would expect from a complex. Maintenance is very responsive and reliable."
"The amenities are great. Maintenance takes cares of issues quickly. The leasing office has shown to care about residents and their experience living here. The location is amazing as well!"
"Honestly the experience so far has been fantastic. Maintenance comes quickly, trash is easy and hassle free, staff is super helpful, the community is so welcoming, the location couldn’t be better for the 20s crowd, and of course the amenities and general set up is gorgeous. 5/5 stars easily."
"The crime has been high, but I do understand that action is being taken and I do really appreciate that. I was unable to attend the safety meeting but one recommendation I can make is to make the garage door lower faster. I can make it up the ramp to the second floor before it will close. And that is not driving fast. I also have heard lots and lots of parties and noise coming from the courtyard with the grills. This is well after quiet hours are in forced. One night it was until 3am. The noise echos through where the TVs are located and is so much louder. Other than those few things, the place is great."
"I love living here. After looking at tons of apartments in the area, I knew Alexan was the right choice. The amenities are by far the best, the apartment finishes were easily the nicest, and the move in process was easy. I look forward to the rest of my time loving here."
"Great experience so far! Love the unit and amenities, my only complaint would be the industrial park/railroad on the south side can be a little loud at times and the windows are not very soundproof."
"Enjoying the amenities, but sometimes the electricity goes out. Enjoying the unit space but sharing the window with 2727 warehouse has been dreadful with all the truck noises before sunrise."
"It has been fabulous so far. We were one of the first residents here! Always clean, front office super helpful and the amenities are all slowly being built out. We love it!"
"Just moved in! So far, I love the community and the amenities of the apartment. It is unlike any apartment complex I have ever seen & I can't wait to live here!"
"I've been living here since October and I have nothing negative to say about my unit, the staff, or the community as a whole. I love the community events that the staff have for the residents but unfortunately, I have not been able to attend any due to scheduling. Keep up the good work ALH"
"The apartment is beautiful, my only concern is the noise from the trains at night time and some trucks during working hours. All the installations are features are awesome."
"Great place so excited to live there Alicia has been a major help. Fell in love with the A5 floor plan and the gym is amazing love the location as well!"
"Alexan Lower Heights is clean, spacious, and beautiful. The central location located inside the loop puts you within 15 minutes of all necessities and activities. Best apartment living in HOU."
"The move in, apartment complex, leasing office and agents and staff have all done a wonderful job making this feel like home. Construction has kept the place looking clean and put together. The only complaint I would have is the base of the neighbors not being under control."
"Just a wonderful run community. The grounds, the extra things they try to do for the residents is amazing. Staff stays on top of every little detail. thanks again for making this a fantastic place to live."
"It’s made my life so much happier living here. With the humongous windows and amazing space things are so much better than my previous place."
"Extremely gorgeous and well organized apartment building. The location alone is worth your money, I love the ease of receiving your package and the valet trash. The finishes are okay found a few chips in my cabinetry. Love my floor plan and unit, and love how technologically advanced things are over here. Also did I mention the gym? It hardly ever crowded and has everything you’d need(except a glute machine lol) Since the news of the break ins and car theft I have felt a bit uneasy which is why I won’t give a full 5 star, but this is a great place to live in totality."
"Great place to live, friendly neighbors and safe space to stay. Dog friendly and the service is amazing. We love that we’re so close to downtown and have a downtown view!"
"Very clean and pretty....great place to live, and I’ve really enjoyed it so far!! The pool and outdoor area will be great for the summertime!!"
"Living here is great! So many fun residential experiences and great ways to meet people. The amenities are the best I have found in all of Houston and they are very response of all needs and requests."
"Located in the best part of Houston, walking distance to shopping and restaurants. Trail nearby for walking your dog. Community events and beautiful amenities."
"Too loud. Mostly people running around without masks. Not much great outside amenities. Attitude in general from management in messages is uncalled for. Know your audience"
"Overall, I´ve enjoyed my first month here. However, I was very surprised by the crime incidents that happened recently. I live by myself and it made me feel unsafe. There are several areas of improvement safety-wise, I´ve tried my best to inform management. Also, my upstairs neighbors are not mindful of the noise they make, and that has been an issue while trying to work and study from home. I wished it was not this noisy. Other than that, looking forward to warmer weather and being able to be at the pool and enjoy the rest of the amenities."
"Pros: Apartments are beautiful. Convenient location. Great amenities. Cons: My upstairs neighbor is incredibly loud. The warehouse across the street is incredibly loud. I had rats in my apartment (like ew?) and no one reached out to offer staying in a hotel or offering a credit while I had disease carrying giant pests in my place for weeks. Move-in process should be improved. It was very confusing and a pain. Also I still hear construction workers outside my door during the day. Loud, annoying random fire alarms have gone off multiple times. Vehicle stolen from the parking garage last week."
"Nice apartment complex. I moved here because the space is new and centrally located. The gym is one of the best that I have ever seen. The energy here is good."
"Have loved our stay at Alexan. The residents and staff are very friendly. Any concerns or questions the staff has been very attentive and helped us out the best they can. The property has many great amenities!"
"Nothing is perfect but if anything could get close to perfect it would be The Alexan Lower Heights. Multiple amenities, bragging rights, awesome staff including Maintence and great area. What more could we ask for? I can’t wait to see what else develops as the property still appears to have new things popping up here and there. If there could be one suggestion of improvement it would be to hold residents accountable alittle more tightly. I appreciate the lenient grave that this community offers to well intending people but somethings like dog poop and trash outside resident doors at all hours are not respectful of this community, borderline tacky and just outright against the community standard of living that we hoped for. But then again I believe the Alexan is doing as much as they can bc everything else has been absolutely fantastic."
"Awesome community and great place to live! Amenities are incredible and really useful. So much fun stuff to do just in the apartment complex!"
"Pleasant place to live. Love the amenities and can’t wait to use them all. Only thing that could help the community better is if they put dog stations by the retail area. It’s nice to see residents play with their dogs in the courtyard but have seen dog waste left behind several times. A poop station in this area would help with issue."
"Great community environment with plenty of amenities. From the dog park, to the indoor bike storage, and assortment of equipment for all the gym fanatics, there is something for everyone to enjoy. The convenience of the surrounding neighborhood is an added plus!"
"Great, luxurious amenities and finishings! Leasing office could be a little more organized. Madelaine and Gabby are great, but there was another leasing office agent that needs help with learning customer service. She seemed to be frustrated and stressed and was blatantly rude to me and my mom. The other office agents are amazing though! Still enjoy living here and would recommend it to others!"
"It has been great. Amenities are top notch. Dog wash station makes it easier to give my dog a bath and the dog park is convenient so that I can let my dog off leash to run a little."
"Great place to live with great amenities. The apartment finishes are beautiful and I really enjoy the area. It is quiet and peaceful with a lot of great food around."
"Overall experience has been fairly smooth and good. I am unhappy about how the security issue with David is being handled. Not seeing or hearing any communication gives me less confidence in competency. Courtesy of communication isn't a big ask. Glad that measures are in place and being taken but, it was very upsetting and unsettling for him and I. I don't want to feel like I don't belong in my apartment. Apartment quality is great thus far."
"Really enjoy Alexan Lower Heights - units are beautiful but the amenities really make it great to live here - dry cleaning, package delivery, dog run and bathing area, outdoor kitchens, and community work spaces."
"The community and the neighbors are awesome. The pool and grilling top a 4 star resort. Two story gym and outdoor 🧘‍♂️ yoga area are incredible. I searched all over HTX before making my decision. None of the other communities compare to the luxury and design of ALH."
"Pretty darn good. No hot tub, but everything else is there. Great front desk staff and clean facilities. Maintenance is good as well. Always prompt and friendly. Big ups."
"I feel at home here! The residents I have met are super nice, the staff is great and this is a beautiful building. I feel very safe too! I wish I didn't have to treat my trash so well. Other than that, no complaints."
"Love the community! It’s friendly, beautiful, quiet, and has tons of amenities. It’s super close to downtown, midtown, and the Galleria, with quick access to highways and tons of bars and eateries."
"So far the staff has been excellent and the apartment complex is beautiful. My wife and I really enjoyed all the amenities this apartment has to offer! The gym is huge, the pool is nice and it’s right by essential stores"
"Alisha is awesome. Super helpful and answered all of my questions in a timely manner. I can’t wait to move in and get all of the benefits ALH has to offer"
"It has all the amenities you could ever ask for in an apartment! Location is awesome, and so close to many grocery stores, shopping centers, and restaurants. Very close to the highways for easy commutes."
"Love the staff, residents, and complex. Everyone is very friendly and the complex is well managed. The amenities are great and I can’t wait to use the pool in the summer!"
"So far, living here has been amazing! I love the location, and the office staff has been super helpful. I had a small issue with a leaky faucet, and the maintenance staff worked fast to fix it. Love it at the Alexan Lower Heights!"
"It’s been great getting to live at Alexan Lower Heights so far. The amenities are extremely nice and the apartment is amazing. It’s located in a great area so I have no complaints living here so far."
"Love the apt. Wished information was further explained versus handing brochures for people to read. For instance, when I moved in I was not informed about the trash chute not being available and they did not allow us to leave trash in the trash bins"
"I moved into Alexan September 1st. My experience so far has been absolutely wonderful. The staff, amenities, apartments are fantastic. Aileen made my decision a lot easier with her advice and professionalism."
"Great property. Quiet. Plenty of areas to relax. Great amenities within the property and outside. The pool area will be my favorite place to be in the summertime."
"I moved in to Alexan Lower Heights last week and love it! ❤️ The staff has been super helpful and friendly! The amenities are beyond AMAZING including the ample entertainment space, and pool area! I love how convenient the location is to everything I need! I highly recommend this property!"
"Great location, nice amenities, and gorgeous kitchen if you love to cook. Everything is near by. You can literally walk to Kroger if your missing an ingredient."
"Experience has been great; so far so good. Love the amenities and the property itself! Noise is low although there’s a small amount of construction still going on."
"I absolutely love it here! Everything is always so clean and beautifully decorated. The staff is extremely helpful and always makes sure you are happy and your requests are taken care of. And of course all of the amenities are amazing! The location is the cherry on top! Highly recommend"
"The community team is friendly and very helpful! Maintenance team has been responsive and prompt as well. Amenities are incredible and can't beat the location. Highly recommend!"
"Hands down my favorite apt I’ve ever lived in. The front office staff is always on point. I admire how tidy the community stays. Definitely would recommend to my family and friends"
"Alexan Lower Heights is an outstanding place to live. Every detail has been carefully thought through and nothing is without value. Amazing amenities and first-class service!"
"I love almost everything about this apartment complex. The amenities are nice and the staff are wonderful. The location is one of the main reasons I ultimately decided to move."
"The building is absolutely lovely! I especially liked the speakeasy and the outdoor common areas by the pool. Additionally being close to the supermarket, liquor store, nail salon is super convenient. Not to mention the location is perfect for me such a. Short drive to work downtown."
"My move-in was so easy thanks to the entire office and maintenance team! Great customer service too! Aileen and Christine guided me through the majority of it, but everyone was great!"
"I love the amenities here. They give a luxurious feel to the apartment complex. The leasing office staff is very friendly and has been helpful since I moved in. With construction still going on, it can be noisy sometimes early in the morning, but it's minimal. Also, the doors leading to the garage don't have any hinges to slow it down when it closes, so the doors slam really loud and can be heard if you're living in an apartment near it."
"My experience has been great! My move-in was very smooth. The staff at Alexan Lower Heights has been very friendly and helpful. I am very excited about the grill area opening up."
"Our experience at Alexan lower heights has been amazing so far! The amenities are so nice and the staff is so helpful. There are a lot of different apps/services to keep up however."
"This place is trash. Took over an hour to get a lost key replaced after finally finding a member of the customer service to connect with, because no one works here after 6pm any day."
"Excellent amenities! Extremely helpful and friendly leasing staff! This place is amazing! It's located absolutely in the perfect place. It feels tucked away and quiet all while being only like 2 miles from downtown!"
"So far my experience at ALH has be great. I have not had the opportunity to attend any of the community events yet , but I am looking forward to them. I want to give Aileen Varela a huge thank you for being patient and understanding. She has answered every email and phone call. Hope to keep having great experiences !"
"Great amenities. Service is great with getting things done in a timely manner. The extras offered are great and convenient, can't wait for covid to end for more community activities."
"Very nice place to live, amenities are amazing and staff is very friendly and helpful. The only feedback I have is the floors in our apartment are extremely uneven, causing a slight slope."
"The community offers beautiful amenities that I have always wanted. The location is in the heart of Houston, in a safe, friendly neighborhood."
"Incredible community with great staff team and espectacular amenities! Great location as well. Loving it so far! The gym is by far my favorite 😍"
"Love it so far! Very upscale, safe, great location. Feels like a 5 star hotel. My view of downtown is awesome. The amenities here are excellent!"
"I love how clean, modern and cozy the complex is. It feels super luxurious yet welcoming at the same time and I look forward to using all of the amenities especially the gym."
"Lovely property with wonderful amenities. This location is close to everything and feels safe. I’m very excited to be a new tenant in November."
"This property is in a great location with amazing amenities! Definitely would recommend living here. Staff is friendly and my experience overall of this community is fantastic!"
"Nice, clean, quiet apartment. The staff is very friendly and informative. The commons area are kept clean and maintained to a high standard. Would recommend staying here if you are looking to rent."
"Mostly great so far! Some things like pets poop all over the outside areas and roof leaks in the gym are not great but I’m loving the details in the complex and amenities! Also great resident program with the events."
"Awesome apartment w great amenities. Love the pool and the resort style living. Location is great and the complex offers incredible features not found in any other building."
"So far the only complaints I have are the water heater constantly going out and my neighbors playing loud music at all hours of the night. The apartments response to each of those issues has been timely and taken with great care."
"I just moved in but so far my stay has been great. Very easy move-in and I've been taking advantage of the amenities. The amenities at Alexan Lower Heights are amazing! So far 10/10!"
"We adore living here! The amenities are too perfect and the social activities that Erin has put on through pandemic limitations are still great! Happy to call this our home."
"My tour guide did know answer all of my questions or know much about the amenities; however, I know it’s a new property. She could have improved by reaching out afterward to answer severos of my questions. She also made it very clear they didn’t care who signed and Made the individuals touring feel as if they just wanted to fill the apartment"
"Madeline is exceptional! She assisted me throughout the entire lease process and is always willing to answer questions. The rest of the team had been awesome! Very organized! I love this building stylish and sophisticated Cheryl"
"Great community, amenities, and location. The leasing office staff is very friendly and helpful. The pool is beautiful, surrounded by amazing lounge chairs and landscaping."
"The apartments are amazing and the amenities are super nice! The staff is very friendly and always willing to help out. Great location with tons of stores and restaurants near by!"
"Love this place. The location is unreal. The complex is top of the line and beautiful. It’s like I’m living in a resort. The best part is this place is only going to get better!"
"From the first meeting the experience with Alexan has been fantastic. Aileen was so patient and helpful in helping me find my new home. The process was simple and easy to follow. Thank you!"
"All of the amenities you want and more! A fitness center that rivals most actual gyms that you pay monthly memberships for. And a resort pool."
"Everything has been a smooth transition and there have been no problems! I have enjoyed my experience thus far and love how beautiful the property is and how well kept everything is."
"Aileen made the experience joyful, she is there when I need her. Willing to work with me. I like to thank her for all her hard work and it appreciate"
"After a handful of tours at different apartments and then seeing Alexan Lower Heights and the beautiful complex with everything it had to offer it was completely obvious where we wanted to sign! Really looking forward to our move in day!"
"Absolutely stunning. Gorgeous place to live and we’re happy to be here. Super friendly staff and the amenities are some of the best we’ve ever seen in a apartment."
"Was an easy and great process! Aileen was fantastic and really made this place feel like home. The apartment is beautiful and amenities are top of the line."
"The facilities are beautiful and the staff is very professional. The only thing is that the walls are a little thin and I can hear surrounding neighbors walking, vacuuming and watching movies. But overall, great community!"
"I've lived here for 3 weeks. I love this place. It has probably the best apartment gym that I have ever seen. The pool is gorgeous. The common areas are well maintained and kept. And I'm in love with my apartment with great finishes and appliances. I feel like I'm at a resort."
"The community is great along with the staff as well as the location it is just amazing. The apartment complex itself is just amazing it’s like living in paradise."
"Fantastic from top to bottom. Near impossible to match. The prices are right on for all you get. They have Relieve thought about everything and great use of space throughout the entire complex."
"LOVE the amenities, staff, and location. Beautiful building, comfortable & spacious apartment, and close to everything. If you’re looking for a place close to everything the city has to offer for a great value, look no further."
"So far, my experience has been pleasant! The staff had been very warm, always trying to find a way to help and don’t mind answering all of any questions you may have."