"Honestly the experience so far has been fantastic. Maintenance comes quickly, trash is easy and hassle free, staff is super helpful, the community is so welcoming, the location couldn’t be better for the 20s crowd, and of course the amenities and general set up is gorgeous. 5/5 stars easily."
"The crime has been high, but I do understand that action is being taken and I do really appreciate that.
I was unable to attend the safety meeting but one recommendation I can make is to make the garage door lower faster. I can make it up the ramp to the second floor before it will close. And that is not driving fast.
I also have heard lots and lots of parties and noise coming from the courtyard with the grills. This is well after quiet hours are in forced. One night it was until 3am. The noise echos through where the TVs are located and is so much louder.
Other than those few things, the place is great."
"I love living here. After looking at tons of apartments in the area, I knew Alexan was the right choice. The amenities are by far the best, the apartment finishes were easily the nicest, and the move in process was easy. I look forward to the rest of my time loving here."
"I've been living here since October and I have nothing negative to say about my unit, the staff, or the community as a whole. I love the community events that the staff have for the residents but unfortunately, I have not been able to attend any due to scheduling.
Keep up the good work ALH"
"The move in, apartment complex, leasing office and agents and staff have all done a wonderful job making this feel like home. Construction has kept the place looking clean and put together. The only complaint I would have is the base of the neighbors not being under control."
"Just a wonderful run community. The grounds, the extra things they try to do for the residents is amazing. Staff stays on top of every little detail. thanks again for making this a fantastic place to live."
"Extremely gorgeous and well organized apartment building. The location alone is worth your money, I love the ease of receiving your package and the valet trash. The finishes are okay found a few chips in my cabinetry. Love my floor plan and unit, and love how technologically advanced things are over here. Also did I mention the gym? It hardly ever crowded and has everything you’d need(except a glute machine lol)
Since the news of the break ins and car theft I have felt a bit uneasy which is why I won’t give a full 5 star, but this is a great place to live in totality."
"Living here is great! So many fun residential experiences and great ways to meet people. The amenities are the best I have found in all of Houston and they are very response of all needs and requests."
"Overall, I´ve enjoyed my first month here. However, I was very surprised by the crime incidents that happened recently. I live by myself and it made me feel unsafe. There are several areas of improvement safety-wise, I´ve tried my best to inform management. Also, my upstairs neighbors are not mindful of the noise they make, and that has been an issue while trying to work and study from home. I wished it was not this noisy. Other than that, looking forward to warmer weather and being able to be at the pool and enjoy the rest of the amenities."
"Pros: Apartments are beautiful. Convenient location. Great amenities.
Cons: My upstairs neighbor is incredibly loud. The warehouse across the street is incredibly loud. I had rats in my apartment (like ew?) and no one reached out to offer staying in a hotel or offering a credit while I had disease carrying giant pests in my place for weeks. Move-in process should be improved. It was very confusing and a pain. Also I still hear construction workers outside my door during the day. Loud, annoying random fire alarms have gone off multiple times. Vehicle stolen from the parking garage last week."
"Have loved our stay at Alexan. The residents and staff are very friendly. Any concerns or questions the staff has been very attentive and helped us out the best they can. The property has many great amenities!"
"Nothing is perfect but if anything could get close to perfect it would be The Alexan Lower Heights. Multiple amenities, bragging rights, awesome staff including Maintence and great area. What more could we ask for? I can’t wait to see what else develops as the property still appears to have new things popping up here and there. If there could be one suggestion of improvement it would be to hold residents accountable alittle more tightly. I appreciate the lenient grave that this community offers to well intending people but somethings like dog poop and trash outside resident doors at all hours are not respectful of this community, borderline tacky and just outright against the community standard of living that we hoped for. But then again I believe the Alexan is doing as much as they can bc everything else has been absolutely fantastic."
"Pleasant place to live. Love the amenities and can’t wait to use them all. Only thing that could help the community better is if they put dog stations by the retail area. It’s nice to see residents play with their dogs in the courtyard but have seen dog waste left behind several times. A poop station in this area would help with issue."
"Great community environment with plenty of amenities. From the dog park, to the indoor bike storage, and assortment of equipment for all the gym fanatics, there is something for everyone to enjoy. The convenience of the surrounding neighborhood is an added plus!"
"Great, luxurious amenities and finishings! Leasing office could be a little more organized.
Madelaine and Gabby are great, but there was another leasing office agent that needs help with learning customer service. She seemed to be frustrated and stressed and was blatantly rude to me and my mom. The other office agents are amazing though!
Still enjoy living here and would recommend it to others!"
"Overall experience has been fairly smooth and good. I am unhappy about how the security issue with David is being handled. Not seeing or hearing any communication gives me less confidence in competency. Courtesy of communication isn't a big ask. Glad that measures are in place and being taken but, it was very upsetting and unsettling for him and I. I don't want to feel like I don't belong in my apartment. Apartment quality is great thus far."
"Really enjoy Alexan Lower Heights - units are beautiful but the amenities really make it great to live here - dry cleaning, package delivery, dog run and bathing area, outdoor kitchens, and community work spaces."
"The community and the neighbors are awesome. The pool and grilling top a 4 star resort. Two story gym and outdoor 🧘♂️ yoga area are incredible. I searched all over HTX before making my decision. None of the other communities compare to the luxury and design of ALH."
"I feel at home here! The residents I have met are super nice, the staff is great and this is a beautiful building. I feel very safe too! I wish I didn't have to treat my trash so well. Other than that, no complaints."
"So far the staff has been excellent and the apartment complex is beautiful. My wife and I really enjoyed all the amenities this apartment has to offer! The gym is huge, the pool is nice and it’s right by essential stores"
"It has all the amenities you could ever ask for in an apartment! Location is awesome, and so close to many grocery stores, shopping centers, and restaurants. Very close to the highways for easy commutes."
"So far, living here has been amazing! I love the location, and the office staff has been super helpful. I had a small issue with a leaky faucet, and the maintenance staff worked fast to fix it. Love it at the Alexan Lower Heights!"
"It’s been great getting to live at Alexan Lower Heights so far. The amenities are extremely nice and the apartment is amazing. It’s located in a great area so I have no complaints living here so far."
"Love the apt. Wished information was further explained versus handing brochures for people to read. For instance, when I moved in I was not informed about the trash chute not being available and they did not allow us to leave trash in the trash bins"
"I moved into Alexan September 1st. My experience so far has been absolutely wonderful. The staff, amenities, apartments are fantastic. Aileen made my decision a lot easier with her advice and professionalism."
"I moved in to Alexan Lower Heights last week and love it! ❤️ The staff has been super helpful and friendly! The amenities are beyond AMAZING including the ample entertainment space, and pool area! I love how convenient the location is to everything I need! I highly recommend this property!"
"I absolutely love it here! Everything is always so clean and beautifully decorated. The staff is extremely helpful and always makes sure you are happy and your requests are taken care of. And of course all of the amenities are amazing! The location is the cherry on top! Highly recommend"
"The building is absolutely lovely! I especially liked the speakeasy and the outdoor common areas by the pool. Additionally being close to the supermarket, liquor store, nail salon is super convenient. Not to mention the location is perfect for me such a. Short drive to work downtown."
"I love the amenities here. They give a luxurious feel to the apartment complex. The leasing office staff is very friendly and has been helpful since I moved in. With construction still going on, it can be noisy sometimes early in the morning, but it's minimal. Also, the doors leading to the garage don't have any hinges to slow it down when it closes, so the doors slam really loud and can be heard if you're living in an apartment near it."
"Excellent amenities! Extremely helpful and friendly leasing staff! This place is amazing! It's located absolutely in the perfect place. It feels tucked away and quiet all while being only like 2 miles from downtown!"
"So far my experience at ALH has be great. I have not had the opportunity to attend any of the community events yet , but I am looking forward to them.
I want to give Aileen Varela a huge thank you for being patient and understanding. She has answered every email and phone call.
Hope to keep having great experiences !"
"Mostly great so far! Some things like pets poop all over the outside areas and roof leaks in the gym are not great but I’m loving the details in the complex and amenities! Also great resident program with the events."
"So far the only complaints I have are the water heater constantly going out and my neighbors playing loud music at all hours of the night. The apartments response to each of those issues has been timely and taken with great care."
"My tour guide did know answer all of my questions or know much about the amenities; however, I know it’s a new property. She could have improved by reaching out afterward to answer severos of my questions. She also made it very clear they didn’t care who signed and Made the individuals touring feel as if they just wanted to fill the apartment"
"Madeline is exceptional! She assisted me throughout the entire lease process and is always willing to answer questions. The rest of the team had been awesome! Very organized! I love this building stylish and sophisticated
"After a handful of tours at different apartments and then seeing Alexan Lower Heights and the beautiful complex with everything it had to offer it was completely obvious where we wanted to sign! Really looking forward to our move in day!"
"The facilities are beautiful and the staff is very professional. The only thing is that the walls are a little thin and I can hear surrounding neighbors walking, vacuuming and watching movies. But overall, great community!"
"I've lived here for 3 weeks. I love this place. It has probably the best apartment gym that I have ever seen. The pool is gorgeous. The common areas are well maintained and kept. And I'm in love with my apartment with great finishes and appliances. I feel like I'm at a resort."
"LOVE the amenities, staff, and location. Beautiful building, comfortable & spacious apartment, and close to everything. If you’re looking for a place close to everything the city has to offer for a great value, look no further."