"This has been a fantastic community. The leasing staff is top notch. The maintenance staff is prompt and kind when helping with an issue. I would definitely recommend considering making ALH your home."
"Noise complaints haven’t always been answered timely. There are clicking noises from pipes or something that I hear in my unit. And appliance replacements shouldn’t be at the expense of the renter especially in a new unit. Dogs should be in a separate building or part of the building and not disturb other residents."
"After several months of being a resident here at Alexan Lower Heights, I still enjoy living here due to various reasons. The staff is excellent and willing to assist when you are in need, as well as the amenities that are provided to help make you feel comfortable."
"Overall great experience. Overtime though I have seen some growing pains of this place, as more people live here, the common areas are becoming very trashy and the pool areas are not enjoyable on the weekends due to the crowds. We got a complain the other day that our dog barks a lot, but this is a dog friendly community so they shouldn’t live here if they have an issue with dogs."
"Great place to live! Love the amenities. The gym is the nicest apartment gym I’ve ever been in. The pool is very nice. Dog run and dog bath are a wonderful perk. And also love the layout and the finishes in our apartment."
"great sun light, if i wasnt on the top floor it would most likely be loud given i can hear footsteps on roof. i like the view of down town. kitchen is great. cabinets above washer is silly, should be above dryer given the way they open. i like the cubby space. bathrooms are great, water pressure is weak. kitchen sink should slope inward more."
"Great apartment complex! Great staff and wonderful amenities! Great pet amenities as well. Plenty of perks within the apartment complex as well as around it with breweries, shopping centers, and restsurants!"
"I have loved living here. I am very proud of my surroundings and neighbors. Everyone I meet is so friendly. It makes me feel good to show my friends the lobby, pool area and bicycle storage area. The staff has been friendly every time I have had an encounter with them. It has been great so far!"
"We've been living in Alexan Lower Heights for almost 2 months and we love it! The facilities are awesome, the staff is friendly and supportive, and our fellow residents are very considerate and friendly. We can't wait for the next community event!"
"Everything has been pleasant for the most park. Management helots to mitigate problems quickly. One downside is that people are bringing in people from outside to the pool and the gym and there is actually someone doing personal training classes from our gym which fills it up quite a bit. Marlon from maintenance is amazing too."
"Nice neighbors. Nice amenities. Nice area. Nice staff.
All frustrations can be tied to a lack of clear communication from management.
- policy for reserving amenity spaces. fine but rolled unclearly and also I think it should be limited reservations per month, large deposit and small fee.
- policy for dogs in pool/public courtyard area. Clear rules about dogs in public areas. Add a dog waste station to courtyard instead of fining people for using the area. Especially if people bring their dogs to the business spaces that are being developed on first floor.
- policy for trash service/location of trash chutes.
- policy for pool wristbands
- communication about auto thefts and why we don’t have security (having the HPD come actually just felt like a way for management to say “see nothing we can do”)
- fire alarm testing (why did it take 3 days?!)
- stolen packages (even if returned)
- everyone many residents seem to be having issues with their washer/dryer"
"I love it here. I Love the location. The amenities are great and some of the best I’ve seen. Walkable living is a big plus side of living here. Nice big clean community. I would recommend a friend to live here."
"The location is still great and the apartment is very nice. Unfortunately with more residents it is hard to use the beautiful gym because it is oftentimes busy and hard to get a chair on nice weekend days. Also, I've heard that renting out certain areas of the complex now costs money.
Other than that, it has been good living here."
"The amenities are wonderful! The apartments are spacious and the pool/grill area are great for having guests over. The apartment itself is up to date with the white/gray cabinets, counter tops, and tile. The location of ALH is also great—close to the grocery store, liquor store, nail salon, Target Heights walking trail, etc. The parking in the garage is better than most apartments I’ve seen as well, not as tight throughout the garage as some. Would recommend this apartment."
"My experience has gotten better as time has gone on in my apartment. As my neighbors are still pretty loud, however, responses to my emails and concerns have been address and responded to very quickly"
"To be completely honest, my experience has been good, whenever there is an issue within my home I can put in a request and maintenance is there, or they will contact me within the app or via email. And same goes for the leasing team. My only complaint is that I wish the flooring and walls were a little bit thicker."
"Mirrors needs to be posted in the garage corners to easily see oncoming cars. I think a security guard to monitor the garage entrance needs to be rehired because the crime we are seeing is just ridiculous."
"Very disappointed with this building. The staff hasn’t handled resident complaints or answered concerns quickly. Noise has been an issue and pool parties with unregistered guests. The robberies in the garage which is supposed to be for resident parking only has also made me feel unsafe in my own home. Hopefully the property manager can employ some more experienced staff to better manage the property and help make residents feel at ease in their own homes."
"I am so glad I moved here, my unit is beautiful and it’s nice to come home! The staff and neighbors are so friendly, I cannot wait to participate in more events when I have time. The amenities fulfill my every need, like I don’t even have to leave."
"The apartment complex has state of the art amenities including possibly the largest apartment gym, lucious pool surrounded by cabanas, palm trees and hammocks, and a huge area to grill and accommodate guests. The apartment is fitted with top of the line stainless steel appliances and fare finished wooden flooring. Finally the staff at Alexan are super friendly and always willing to help residents enjoy their experiences."
"Great amenities and friendly staff. The only downfall is the recent crimes. It would be nice if we could get 24 hour security or at least security at night to patrol the building and the parking garage. It is frustrating t as we are paying a lot to stay at this place. Other than that and the thin floors everything else is great."
"This is an amazing community. The staff is what makes it great. Everyone from management to support staff are always friendly and ready to help. Amenities here are plentiful and best in industry. I would highly recommend Alexan to anyone."
"Love being an Alexan resident. The leasing office staff is accommodating and professional. The amenities are some of the best in town. Perfectly located with access to so many good eats and grocery stores. All around a great place to live at."
"Excellent amenities, nice apartment features. But the walls and floors are extremely thin, management's response rate has been lagging at times, and there does not seem to be a plan in place regarding responsible amenity sharing."
"Clean, new apartment with great amenities. Convenient access to Target, grocery store, walking trail, and breweries. Love the tech features like Google Nest and Butterfly parking system but not a fan of the mandatory trash pick up and Fetch mail system."
"Everything is great at Alexan Lower Heights. Only thing is, I wish the coffee machine was turned on before 5:00am. I work at 4:30am and would love my morning cup of coffee heading out of the house to go to work."
"Our experience here has been overwhelmingly positive thus far. Coming from another Alexan (Alexan 5151) community, this one is better by leaps and bounds. The staff is friendly and helpful, the community is clean and safe, the neighbors seem polite and respectful, and the location and amenities are amazing. We are extremely pleased and look forward to living here!"
"I think we can all agree that looking for the right apartment can be stressful but ever since I stepped foot into Alexan Lower Heights, it’s been a breeze. I love everything about it here from the cleanliness, great staff, modern design and best of all the fabulous amenities. From the location itself, all the shopping centers, bike trails and restaurants all around really made it a no brainer. No issues so far and couldn’t have asked for anything more. There’s just a certain vibe you get with places and people when you first meet and ALH knocked it out of the park!"
"Initial your experience wasn’t great but came back and had a much better time.
Move in was a little confusing in terms of accessing the loading area. Cost me a bit of money paying the moving company to wait while I tried to contact the team.
Amenities are super nice. Don’t love that masks aren’t required in the gym so I haven’t used it myself.
Dog park area is really small and courtyard is supposed to be off limits but dogs are there anyway. I feel like a better solution would be to add dog waste stations to the courtyard and clean it frequently.
Parking is plentiful right now and there are a few
seemingly random reserved spaces but at $150/month not worth it. Should be included in lease.
Neighbors are all really friendly."
"It's been a wonderful experience living at the Alexan. They have top notch amenities and outdoor areas and views. The staff are very courteous and helpful and respond quickly to your requests. I am glad to have chosen to live here!"
"I moved in to Alexan Lower Heights in early July. A lot of the property was still under construction. It has been very neat to see the community become fully developed. The location of the complex is unparalleled. The amenities are fantastic. And management is great. I can't complain."
"Honestly the experience so far has been fantastic. Maintenance comes quickly, trash is easy and hassle free, staff is super helpful, the community is so welcoming, the location couldn’t be better for the 20s crowd, and of course the amenities and general set up is gorgeous. 5/5 stars easily."
"The crime has been high, but I do understand that action is being taken and I do really appreciate that.
I was unable to attend the safety meeting but one recommendation I can make is to make the garage door lower faster. I can make it up the ramp to the second floor before it will close. And that is not driving fast.
I also have heard lots and lots of parties and noise coming from the courtyard with the grills. This is well after quiet hours are in forced. One night it was until 3am. The noise echos through where the TVs are located and is so much louder.
Other than those few things, the place is great."
"I love living here. After looking at tons of apartments in the area, I knew Alexan was the right choice. The amenities are by far the best, the apartment finishes were easily the nicest, and the move in process was easy. I look forward to the rest of my time loving here."
"I've been living here since October and I have nothing negative to say about my unit, the staff, or the community as a whole. I love the community events that the staff have for the residents but unfortunately, I have not been able to attend any due to scheduling.
Keep up the good work ALH"
"The move in, apartment complex, leasing office and agents and staff have all done a wonderful job making this feel like home. Construction has kept the place looking clean and put together. The only complaint I would have is the base of the neighbors not being under control."
"Just a wonderful run community. The grounds, the extra things they try to do for the residents is amazing. Staff stays on top of every little detail. thanks again for making this a fantastic place to live."
"Extremely gorgeous and well organized apartment building. The location alone is worth your money, I love the ease of receiving your package and the valet trash. The finishes are okay found a few chips in my cabinetry. Love my floor plan and unit, and love how technologically advanced things are over here. Also did I mention the gym? It hardly ever crowded and has everything you’d need(except a glute machine lol)
Since the news of the break ins and car theft I have felt a bit uneasy which is why I won’t give a full 5 star, but this is a great place to live in totality."
"Living here is great! So many fun residential experiences and great ways to meet people. The amenities are the best I have found in all of Houston and they are very response of all needs and requests."
"Overall, I´ve enjoyed my first month here. However, I was very surprised by the crime incidents that happened recently. I live by myself and it made me feel unsafe. There are several areas of improvement safety-wise, I´ve tried my best to inform management. Also, my upstairs neighbors are not mindful of the noise they make, and that has been an issue while trying to work and study from home. I wished it was not this noisy. Other than that, looking forward to warmer weather and being able to be at the pool and enjoy the rest of the amenities."
"Pros: Apartments are beautiful. Convenient location. Great amenities.
Cons: My upstairs neighbor is incredibly loud. The warehouse across the street is incredibly loud. I had rats in my apartment (like ew?) and no one reached out to offer staying in a hotel or offering a credit while I had disease carrying giant pests in my place for weeks. Move-in process should be improved. It was very confusing and a pain. Also I still hear construction workers outside my door during the day. Loud, annoying random fire alarms have gone off multiple times. Vehicle stolen from the parking garage last week."
"Have loved our stay at Alexan. The residents and staff are very friendly. Any concerns or questions the staff has been very attentive and helped us out the best they can. The property has many great amenities!"
"Nothing is perfect but if anything could get close to perfect it would be The Alexan Lower Heights. Multiple amenities, bragging rights, awesome staff including Maintence and great area. What more could we ask for? I can’t wait to see what else develops as the property still appears to have new things popping up here and there. If there could be one suggestion of improvement it would be to hold residents accountable alittle more tightly. I appreciate the lenient grave that this community offers to well intending people but somethings like dog poop and trash outside resident doors at all hours are not respectful of this community, borderline tacky and just outright against the community standard of living that we hoped for. But then again I believe the Alexan is doing as much as they can bc everything else has been absolutely fantastic."
"Pleasant place to live. Love the amenities and can’t wait to use them all. Only thing that could help the community better is if they put dog stations by the retail area. It’s nice to see residents play with their dogs in the courtyard but have seen dog waste left behind several times. A poop station in this area would help with issue."
"Great community environment with plenty of amenities. From the dog park, to the indoor bike storage, and assortment of equipment for all the gym fanatics, there is something for everyone to enjoy. The convenience of the surrounding neighborhood is an added plus!"
"Great, luxurious amenities and finishings! Leasing office could be a little more organized.
Madelaine and Gabby are great, but there was another leasing office agent that needs help with learning customer service. She seemed to be frustrated and stressed and was blatantly rude to me and my mom. The other office agents are amazing though!
Still enjoy living here and would recommend it to others!"
"Overall experience has been fairly smooth and good. I am unhappy about how the security issue with David is being handled. Not seeing or hearing any communication gives me less confidence in competency. Courtesy of communication isn't a big ask. Glad that measures are in place and being taken but, it was very upsetting and unsettling for him and I. I don't want to feel like I don't belong in my apartment. Apartment quality is great thus far."
"Really enjoy Alexan Lower Heights - units are beautiful but the amenities really make it great to live here - dry cleaning, package delivery, dog run and bathing area, outdoor kitchens, and community work spaces."
"The community and the neighbors are awesome. The pool and grilling top a 4 star resort. Two story gym and outdoor 🧘♂️ yoga area are incredible. I searched all over HTX before making my decision. None of the other communities compare to the luxury and design of ALH."
"I feel at home here! The residents I have met are super nice, the staff is great and this is a beautiful building. I feel very safe too! I wish I didn't have to treat my trash so well. Other than that, no complaints."
"So far the staff has been excellent and the apartment complex is beautiful. My wife and I really enjoyed all the amenities this apartment has to offer! The gym is huge, the pool is nice and it’s right by essential stores"
"It has all the amenities you could ever ask for in an apartment! Location is awesome, and so close to many grocery stores, shopping centers, and restaurants. Very close to the highways for easy commutes."
"So far, living here has been amazing! I love the location, and the office staff has been super helpful. I had a small issue with a leaky faucet, and the maintenance staff worked fast to fix it. Love it at the Alexan Lower Heights!"
"It’s been great getting to live at Alexan Lower Heights so far. The amenities are extremely nice and the apartment is amazing. It’s located in a great area so I have no complaints living here so far."
"Love the apt. Wished information was further explained versus handing brochures for people to read. For instance, when I moved in I was not informed about the trash chute not being available and they did not allow us to leave trash in the trash bins"
"I moved into Alexan September 1st. My experience so far has been absolutely wonderful. The staff, amenities, apartments are fantastic. Aileen made my decision a lot easier with her advice and professionalism."